This notice explains how Verdant Parterre collects, stores, and uses personal information relating to your interaction with our garden routes, website, and communication channels. We follow the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Verdant Parterre, 7 Jury Street, Warwick CV34 4EH, England, is the data controller. Email: [email protected] Phone: 441 926 584 730.
Information We Collect
- Contact details you provide (name, email, telephone) when requesting a garden visit or newsletter.
- Optional notes you write in booking forms (e.g. preferred dates or mobility requirements).
- Technical data from cookies or analytics tools to measure aggregate site use (no tracking beyond session scope).
Purpose and Lawful Basis
We process your data only to manage bookings, respond to queries, and improve visitor services. The lawful basis is legitimate interest and performance of a service you request. Marketing emails are sent only with explicit consent which you may withdraw any time.
Data Storage & Security
All data is stored on secure UK-based servers with restricted access. Encryption is used for form submissions and backups. Paper records (if any) are locked and disposed through confidential recycling once processed.
Sharing of Information
We do not sell or rent personal data. Information is shared only with trusted service providers (e.g. payment or mailing vendors) who process data under contract and comply with UK data protection law.
Retention Period
Booking records are kept for up to two years to comply with accounting and audit requirements. After this period, personal identifiers are removed and data retained only in anonymous statistical form.
Your Rights
Under UK GDPR you have the right to access, rectify, erase, or restrict processing of your data; to object to processing; and to data portability. Requests may be sent to [email protected]. We will respond within one calendar month.
Children’s Information
Our services are for adults aged 18 and over. If a minor provides data by mistake, it is deleted immediately upon notification.
International Transfers
We do not transfer personal data outside the UK or EEA. If this ever changes, adequate safeguards and Standard Contractual Clauses will be applied first.
Changes to This Notice
Any updates will appear on this page with a revised date. We encourage you to review it periodically.
Contact
Questions or complaints about data handling may be sent to [email protected] or to the UK Information Commissioner’s Office.